Frequently asked quetions

ORDERING

Do you make your own graphics?

Yes. All of our graphics are produced 100% in-house. This ensures graphics are of the highest quality and delivery times are kept to a minimum.

Why there is not shown my exact bike model that I choose while ordering graphics kit?

There are so many possible bike models that there is no possible way that we could display each year and model. However we choose the newest model for each brand. Your kit will be fully customized to suit your exact model.

Can I buy individual pieces?

Yes, you can. Just drop us email with what you want. We can do replacement parts too, always.

Can you install graphics on plastics for me?

We can install your graphics on plastics for a installation fee €30. This is considered only in case of buying both together.

What is the thickness of your graphics?

The applied thickness is 19mil.

Do you make graphics for uncommon models?

We have a massive range of templates, if you don't see your model listed in the interactive design studio, just write us an email with some information of your bike model. Images are always helpful.

What is the best way to pay?

We accept major credit cards, Visa, Mastercard. You can pay with PayPal or through bank transfer also.

PRINTING

Can you customize the design shown on your website?

Yes, we can. These designs are fully customizable by you. Let us know which kit and what changes you want to be done and we will send you a draft. Simple changes like adding name and number can be done in our online design graphic studio.

Can you copy graphics if I send you a photo?

We do not copy anyone`s work. However if you really like a certain design you've seen, you can send it as a general guide for us, we can base a design around it.

Can you print Redbull or Monster logo?

No, we can`t print those logos unless you are a sponsored individual or part of a sponsored team.

How long does the graphics process take?

In general we do all requests within 24 hours. Once your payment is received your graphics should be with the courier within 24 hours.

SHIPPING

What countries do you ship to?

We ship worldwide! Shipping rates are to be found in shipping information. It differs according to your location.

Can you guarantee delivery dates?

We always try our best to meet any known deadlines. However, please be realistic when ordering graphics and allow plenty of time to have your graphics before your race.

Can I track my order once shipped?

Yes. You will receive an email once your order has been dispatched. This will include a tracking number and a link to the carrier`s website so you can track your parcel.

What is your return policy?

If you are unhappy with your graphics, please contact us within 15 days of delivery. We will do the best we can to solve out the issue. We don`t offer refunds or returns on custom work. All sales are to be considered final. However if an error was made on our part during the production process we will correct it.